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Warranty Information

Introduction

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Warranty Timeline

Item Warranty Period (Months)
Cables 18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.)
Hubs & Adapters 18
Batteries 18
Chargers 18
Anker & SoundCore Speakers 18
Anker & SoundCore Headphones 18
Roav 12
Nebula 12
Security 12
Appliances - Home Care 12 to 24
Appliances - Lighting 12 to 18
Appliances - Control 12 to 18
Appliances - Health 15

Contact Us

Dubai Time from 09:00 to 17:30 (Monday to Friday)

Email Us:
Whatsapp Contact Service:
Phone number: +971 529750842
Phone Number：
+971 8000320817 (UAE)
+971 42428633 (Middle East & Africa)
+966 8008500030 （Saudi Arabia）
+965 22069086 (Kuwait)
+20 8000000826 (Egypt)

15-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories

  • Items must include original packaging

  • For non-quality related warranty claims, the buyer is responsible for shipping costs

  • For non-quality related warranty claims, Anker refunds the cost of the product itself

  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 15-day money-back guarantee expire 15 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired during this 15-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker are covered by an extensive warranty, starting from the date of purchase (see top of page for your product's warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase

  • Anker must document what happens when buyers troubleshoot the product

  • The defective item’s serial number and/or visible proof depicting the defect are required

  • It may be necessary to return an item for quality inspection

  • For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through Anker

  • Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect

  • Warranty claims on items taken outside the original country of purchase

  • Buyer's accidental returns

  • Returning personal items

  • Returning items claimed to have defects but found by Anker quality control to be in working condition

  • Returning defective items in international shipping

  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase

  • Lost or stolen products

  • Items that have expired their warranty period

  • Non quality-related issues (after 15 days of purchase)

  • Free products

  • Repairs through 3rd parties

  • Damage from outside sources

  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

  • Purchases from illegitimate resource

Anker is not liable for:

  • Loss of data incurred from use of Anker products

  • Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorized Sellers:

Official seller Warranty covers purchases from
Anker Website Anker
Amazon.ae AnkerDirect AE
Amazon.sa AnkerDirect SA
noon.com AnkerDirect AE