Warranty Information
Introduction
Warranty Timeline
Item | Warranty Period (Months) |
Cables | 18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.) |
Hubs & Adapters | 18 |
Batteries | 18 |
Chargers | 18 |
Anker & SoundCore Speakers | 18 |
Anker & SoundCore Headphones | 18 |
Roav | 12 |
Nebula | 12 |
Security | 12 |
Appliances - Home Care | 12 to 24 |
Appliances - Lighting | 12 to 18 |
Appliances - Control | 12 to 18 |
Appliances - Health | 15 |
Contact Us
15-Day Money-Back Guarantee for Any Reason
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Returns must include all accessories
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Items must include original packaging
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For non-quality related warranty claims, the buyer is responsible for shipping costs
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For non-quality related warranty claims, Anker refunds the cost of the product itself
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Returns may be rejected if items do not meet the above requirements
Warranty Claims for Quality-Related Issues
Process:
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Buyer must provide sufficient proof of purchase
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Anker must document what happens when buyers troubleshoot the product
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The defective item’s serial number and/or visible proof depicting the defect are required
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It may be necessary to return an item for quality inspection
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For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
Valid proof of purchase:
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Order number from online purchases made through Anker
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Sales invoice
Shipping costs must be covered by buyer in the following situations:
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Returning products for any reason other than a proven defect
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Warranty claims on items taken outside the original country of purchase
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Buyer's accidental returns
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Returning personal items
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Returning items claimed to have defects but found by Anker quality control to be in working condition
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Returning defective items in international shipping
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Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
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Products without sufficient proof of purchase
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Lost or stolen products
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Items that have expired their warranty period
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Non quality-related issues (after 15 days of purchase)
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Free products
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Repairs through 3rd parties
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Damage from outside sources
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Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
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Purchases from illegitimate resource
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Loss of data incurred from use of Anker products
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Returning personal items sent to Anker
Authorized Sellers:
Official seller | Warranty covers purchases from |
Anker Website | Anker |
Amazon.ae | AnkerDirect AE |
Amazon.sa | AnkerDirect SA |
noon.com | AnkerDirect AE |